Return and Refund Policy
Effective Date: October 26, 2025
Thank you for shopping at The Nai Project. This policy outlines our rules regarding returns and refunds for the digital products sold on our website, www.thenaiproject.com.
1. General Policy: All Sales Are Final
Due to the digital nature of our products, they are delivered instantly upon purchase and cannot be "returned" in the traditional sense. Once a digital product is downloaded or accessed, the sale is considered complete and irreversible.
Therefore, we have a strict no-refund policy.
By making a purchase on our Website, you acknowledge and agree that all sales are final. We do not offer refunds, returns, or exchanges for any digital products purchased.
2. Digital Product Return Policy
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Non-Returnable Items: All digital products, including downloadable guides, templates, and other digital content, are non-returnable and non-refundable. Please review the product description carefully before making a purchase to ensure it meets your needs.
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No Cooling-Off Period: You understand and agree that the right to a "cooling-off period" or cancellation does not apply to digital product purchases once the product has been made available to you for download or access.
3. Exception for Defective Products
While we do not offer refunds, we are committed to ensuring you receive a functional product.
In the rare event that a purchased digital file is technically defective, corrupted, or otherwise non-functional, please contact us within seven (7) days of your purchase. Our sole obligation will be to provide you with a replacement of the same digital product file.
To be eligible for a replacement, you must provide sufficient evidence of the defect as requested by our support team. Please note that a replacement is the only remedy for a defective file; no refunds will be issued under any circumstances.
4. Contact Us
If you have any questions about our Return and Refund Policy, or if you need to report a defective file, please contact us at: